Team Leader - German Speaker

Webhelp - há 30+ dias
Webhelp
Why join us  Hi, do you have amazing people skills? If you are passionate about helping others, come join our multilingual team in Lisbon. You will thrive on working in an innovative community focused on career progression.   We are bringing a Team Leader – German Speaker on board for one of the most desirable brands in the world. No two days will be the same as you will provide speedy, personalised solutions to a wide range of customers.     Your mission at Webhelp                                                As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service. Where others see challenges, you see an opportunity for improvement and creating excitement around using a product. You will ensure excellent standards while enjoying every day on the job as you’ll share your passion for customer service.  What you will be doing at Webhelp  As a Team Leader, you will:Supervise, monitoring and develop a team of Customer Advisors.Closely monitor the SLA’s and KPI’s of the project.Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.Create an inspiring team environment with an open communication cultureHave a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.  What we are looking for  Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer oriented and can adapt to different types of people. Likewise, it is important that you can multitask, work with minimum supervision, and manage time effectively.   We’ll be a great match if you:  Are native or proficient in German (C1) and fluent in English (B2)Have at least on 1 year of previous experience in Team Management (mandatory)In-depth knowledge of performance metrics (KPI’s)Good IT skills, especially on MS ExcelExcellent communication and leadership skillsOrganizational and time-management skillsDecision-making skillsFor non-EU residents, it is mandatory to have a valid work permit.   You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.    Please note that non-EU residents must have a valid work permit for Portugal to be considered for employment.    We offer you:Competitive base salary according to experienceMeal allowance paid in voucher card (7,23€ net per working day)Performance-based bonusPrivate Health Insurance with a dental care planContinuous development and career growth opportunities on a local and global levelRelocation package: shared accommodation and flight reimbursement.   Who we are  Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.     By choosing Webhelp, you will be part of a community of over 95,000 game-changers from more than 190 locations in 51 countries.    Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.    If this sounds like you, join us in Lisbon!    Webhelp Portugal is an equal opportunity employer.  Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.  
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