Salesforce Business Analyst

Volvo Polska - há 30+ dias
Volvo Polska
Business Analysis (regular) Salesforce (regular) Salesforce Business AnalystPoland/SwedenVolvo Group Digital & ITYou will be part of a team that creates great results through amazing people, strong relationships and a high performance culture. We are using the latest technologies, service platforms hosted in the cloud, COTS & SaaS solutions from top market providers. We strongly promote agile mindset and ways of working, followed by agile methods used in practice.We are looking forA certified Salesforce Business Analyst with at least 2-5 years of experience, that will actively contribute into business solution development based on Salesforce products like: Marketing, Sales or Experience CloudA natural born networker that will actively contribute in building Salesforce competency in the companyA self-motivated professional who likes to drive topics taking responsibilityYour typical tasks includeAs Salesforce Business Analyst, you will work as the primary analyst on the Salesforce platform using Salesforce Marketing, Sales and Community Cloud while engaging in further developing and creating an enhanced overall dealer and user experienceYou will work in an environment focused on cross-functionality, inclusion, value creation and innovation with our internal network of employees and partners working within Digital & IT, Regions, Dealers and CustomerCollaborate with business stakeholders to deliver on a backlog of project and maintenance work, develop plan for delivering on commitments, and then execute on those plans following agile methodologies.Driver of cloud-based solution development during all product development phases (planning, design, implementation, deployment and maintenance). The unique combination of analysis, technical skills and knowledge of various procedures, tools and understanding of business requirements give you the opportunity to analyze, build, test, and maintain software applications that are tailored to business specific needs.Technology assessment, system design, proof-of-technology development, sharing of information and learnings, all while working in a fast-paced environment.Work with Product Owner and stakeholders to gather, understand and define business requirementsAssess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processesAssist with ongoing system administration including but not limited to: creating and modifying Users, Fields, Validation Rules, Workflows, Automated Alerts, Field Updates, Page Layouts, Data Integrity standards and practices and Security functionalityCreate customized reports and dashboards to visualize key business metricsAssist in the design of the Salesforce solution, with a keen eye toward user experience, process efficiency, and data integrityAssist with release evaluations including defining scope and priorities for system initiativesTroubleshoot production issues in a timely manner and provide internal support when neededWork with the rest of the Salesforce team during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issuesUnderstand how Salesforce integrates with other company solutions and data sets to provide information to usersAbout you - must have:2-5 years’ experience as a Salesforce Business AnalystSalesforce Certified Administrator requiredAbility to collaborate effectively with team members in different geographies.Excellent written (Business & Technical), verbal and listening communication skills.Strong analytical and troubleshooting skills.Ability to facilitate, research, model, and define requirements, creating value for Volvo Group, Dealers, and Customers. Proven ability to design and implement new processes and facilitate user adoptionYou have a logical, analytical, and creative approach to problems and the ability to communicate with customers, colleagues, and management to explain complex issues.Salesforce Marketing, Sales Cloud certification and hands on experience to configuration to deliver a solution.Exposure to the breath of the Salesforce eco-systems (Sales, Service, Communities, CPQ, Pardot).Passion for continuous learningExperience with Agile framework including writing User Stories with Acceptance Criteria as a technique to capture and articulate business requirementsDemonstrates flexibility and willingness to do what it takes to get the job doneDrive and desire to learn and grow both technical and functional skill setsProficient in Microsoft Word, Excel, PowerPoint, Project, and VisioWe also offer:“On the job” opportunity to collaborate with many different stakeholders.Exciting business solutions you’ll help to shape and designA challenging environment where 2 days never look the sameA high performing team and a positive atmosphere where mistakes are welcome as part of the learningAbout UsThe Volvo Group is based on people and great teamwork. We are a truly global company. We rely on diversity and together we create a workplace that brings the best out of everyone. Here at Volvo, we are driven by the idea that through imagination, hard work and technological innovation we will lead the way towards developing a world that is cleaner, smarter and more connected. We believe in a sustainable future and with the global transportation industry as our arena, we work together with our customers to turn this belief into reality for people everywhere. That is our purpose, and we live and breathe it, every day.
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