French-speaking email advisor in Lisbon - 1031026

Lisbon Job Offers - há 30+ dias
Lisbon Job Offers
Email Advisor with French for a leading online bank (based in Lisbon)Fixed-term Full-time Are you well-organized and looking to start a career in finance? Great! We are in search of French-speakers to join a brokerage project and provide quality Customer Support from Lisbon Contact Center. Empower your technical skills while gaining a privileged know-how of the digital stock market with this Job Offer!  French- speaking Customer Advisor (Lisbon Back Office)The companyWelcome to a pioneer and leader in online banking, brokerage and financial information. Focusing on simplicity, efficiency, security and low costs, this French firm was ranked the least expensive bank for the eleventh year in a row. They provide banking and investment products in an innovative way to more than 1.7 million customers.Your opportunityPlay your part in a talented Customer Care team, working for an international brand that this year was considered the best in Customer Relations in the banking sector. This is a great Customer Service position with lots of room to express brand quality, engage audiences and feed a creative hub focused on Customer Care. The roleYour mission is to provide a service of excellence, delivering relevant solutions for customers via email. Together with your colleagues, your main responsibility is to assist French-speaking clients with their banking queries, taking care of back office operations.This is your new job in Lisbon if- You have excellent communication skills in French (with excellent writing)- You have great communication skills, coupled with a formal and diplomatic stance- You hold first class interpersonal skills- You are the best in time management - You are able to start working for the project by the end of September- You are EU resident or you have a valid work permit***Previous experience in technical Troubleshooting is a plus but not mandatory!Your day to day at work- Provide support on customers banking queries, primarily through email - Perform other tasks related to the banking activity, according to the needs of the project- Coordinate office activities and operations to secure efficiency and compliance to company policies and procedures- Create and update records and databases with personnel, financial and other sensible dataKeywords to success in Customer Support - Positive - Can-do attitude- Problem-solver- Customer-oriented- EmpathyBenefits- Competitive salary (14 monthly payments per year) + performance Bonus- Transportation allowance- Health insurance with a dental plan (after 6 months contract)- Full training to learn all the banking concepts and inner workings of the project- Relocation package for #cityjobbers coming from abroad with shared accommodation and flight reimbursement- International atmosphere - Modern office with modern amenities, on-site doctor and discounts in local businesses- Intercompany mobilityIf it sounds like you, apply now! Move to sunny Lisbon and work in your mother language with the click of a button. francés, francophone, atendimento ao cliente, apoio ao cliente, conseillers, conseillères clientèles, call center
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